Crisis mental health services bolstered during COVID-19

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) has enhanced its crisis mental health services to support more people during COVID-19.

People in mental health crisis are encouraged to call the First Response Service (FRS) via NHS 111, option 2. This service is available 24hours a day, 7days a week to anyone, of any age, in Cambridgeshire or Peterborough.

Once contacted, the team will assess the person over the phone and if needed, arrange further support either by phone or video call. If a further face-to-face assessment is required the team can arrange for a clinician to visit them at home or they can be assessed at new, temporary crisis assessment facilities.

The assessment facilities provide an alternative space for people to be assessed in mental health crisis, who don’t have serious physical health needs. This could be instead of a home assessment where preferable, or a hospital emergency department visit.

Tracy Dowling, Chief Executive at CPFT, said: “This is a really difficult time for everyone. Life as we know it has changed, and for many this will have a significant impact on their mental health.

“We are working hard with our colleagues across health, social care and the third sector to ensure that people receive the care and support they need at this very challenging time.

“We continue to support people in the community with their mental health, and have increased staffing in our inpatient and crisis services. We are also offering therapy online using video or telephone calls, where appropriate.”

Further support available

People can continue to self-refer to CPFT’s Psychological Wellbeing Service here. This service is set up to help those aged 17 and over who are suffering from mild to moderate depression and anxiety. You don’t need a diagnosis to access the service.

There are also a wide range of support and resources available here

A new mental health and wellbeing helpline has recently launched for people aged 18 and over living in Cambridgeshire and Peterborough, available Monday-Friday between 9am and 2pm via freephone 0808 808 2121. Lifeline Plus will support people to manage their wellbeing, provide self-help advice or signpost to other organisations for particular concerns.

Between 2pm and 11pm, 7days a week, the number is managed by Lifecraft who provide support for those in mental health distress.

Centre 33 provides free, confidential support and information for young people up to the age of 25, across Cambridgeshire and Peterborough. Their helpline is available on 0333 4141809 between 12noon and 4pm, Monday to Friday.

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